Exchanges & Refund Policy
We have a 15-day exchange policy, which means you have 15 days after receiving your item to request a return.
To be eligible for an exchange, your item must be in the same condition as when you received it—unworn or unused, with original tags and seals, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start an exchange, you can contact us at [email protected]. If your exchange is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exchange requests made after 15 days will not be accepted and processed.
Damaged or Tampered
At the time of delivery, please ensure that you do not accept any shipment that has been tampered with or damaged in any way. In case you have accepted the damaged or tampered shipment, you need to email us at [email protected] within 48 hours of the delivery along with photos (video will be preferable) of the damaged goods. After evaluating the issue, within 15 days, we will offer you a replacement of the product or a full refund of the amount, if the product is not available, already paid upon return of the original item(s).
Incorrect Products
In case you have received an incorrect product, please ensure that you email us at [email protected] within 48 hours of the delivery.
Within 15 days, we will dispatch the correct product or a full refund of the amount, if the product is not available, already paid upon return of the original item(s).
The incorrect products sent back must be in the same condition as when you received them, unworn or unused, with original tags and seals, and in their original packaging.
Requests made after 48 hours will not be accepted and processed.
Refunds
Only products that fall under ‘Damaged or Tampered’ or ‘Incorrect Products’ can be considered for a refund. No other products will be eligible for return.
If the products are not returned in the same condition that you received them, unworn or unused, with original tags and seals, and in their original packaging,
OR
Any item returned showing signs of tampering, usage, alteration, or damage in any manner will not be acceptable for return.
Reach Us Reach us at [email protected] for further inquiries.